Can I prebook an appointment ?

Yes: please pre-book for routine appointments. Both pre-booked telephone appointments & pre-booked face to face appointments are available, please make a pre bookable telephone appointment where possible. All prebookable appointments can be booked online; please book online where possible.

Do you have a Same Day Service?

Yes, for patients who are acutely unwell. Please phone before 11am & you’ll be called back by a GP who will give you phone advice or offer an appropriate face to face appointment.

Patients calling after 11am who have a medical condition which requires same day help, will of course receive it.

How far ahead can I book?

Appointments are available to book up to four to five weeks ahead.


I would rather have a face-to-face appointment than a telephone appointment.

Both face to face & telephone appointments are available to prebook. All prebookable appointments can be booked online or by phone; please book online where possible.


I would prefer to always speak to , or see, the same GP

For ongoing conditions it is helpful to have continuity with the same clinician. Please prebook an appointment for ongoing matters & state your preferred GP when booking. In you are booking online & your preferred GP is not showing, this is because all their prebookable appointments are already booked. See How far ahead can I book? above.


In the Same Day Service, the GPs have a rota for running the same day service. If you need to be seen, then that GP will book you a same day face to face appointment with another GP.


How do I book online?

If you are already registered with our online service, for example to order your repeat medication, then simply log in as usual and follow the prompts to Appointments.

If you are not yet registered for our online service then please speak to any member of our reception team who will be happy to help. You will also be able to cancel appointments, & order repeat medications online.

What about Nurse and Healthcare Assistant appointments?

All nurse appointments can be booked via the Patient Support team. A selection of appointments can also be booked online or via the NHS App.  Each nurse & HCA can carry out a slightly different range of duties, acccording to what training they have had - so be take extra care to book your appointment with the right nurse/HCA. Thank-you.

 Page updated: 19.9.18


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