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Covid19

We are open

In view of coronavirus, we have changed our appointment system significantly and are working mostly on the phone / by video. We remain open and would ask you please contact us by phone. Prescriptions should be ordered online. Do not visit the practice unless you have been asked to do so by one of our team.

 

We are maintaining strict social distancing to keep everyone safer, so please so contact us by phone. If you are unable to use the phone for any reason then please contact to us to make other arrangements, using the Contact Us form on this website.

 

  • If you have symptoms of Covid19 then you must stay at home and also get tested straight away. Read more here.
  • If you have recently travelled here from certain countries abroad then you must quarantine which means you cannot leave your home: more information here.
  • If you are contacted by NHS Test and Trace then you must stay at home. Read more here.

 

Our appointment system now

In these challenging times we need your help.

At St Martins we offer a variety of appts with a variety of health professionals.

At present there is high demand for GP appointments. Please consider booking with another health professional if appropriate for example our physiotherapist, pharmacist or Healthy Minds team. All the services are listed on the “Services” tab.

If you feel you need to see a GP/ACP we offer:

  • Same day service if you are acutely unwell (this means that the issue has come on in the last few days – or got much worse - in the last few days or may quickly get more serious). Please only ask for same day service if you are acutely unwell. The same day service is not a shortcut to a quicker routine appointment because at present we are having up to 60 “same day service” calls per day which means the doctor will only have time to deal with the most pressing aspects of your care on that same day.

OR

  • Routine prebookable appointments for issues which do not meet the above criteria. In routine appointments there is more time to go into your issue in depth

If you ask for a same day appt our PST will be asking if you are acutely unwell / if your issue has come on or got much worse in the past few days. If the doctor feels you do not meet these criteria for the same day service then they will ask you to book a routine appt.

We are aware the wait for a routine appointment is longer then we or you would like. We are sorry that this is the case. The whole team is working hard and under sustained pressure. Incoming demand is higher than average even for the autumn (which is a busy time in any year) plus there is a backlog of demand from the summer. So, in the context of the pandemic we feel we have to work differently: we feel we need to accept that there is a longer wait for routine appointments at the moment.

Speaking to a GP today

Some patients with routine issues are now asking to be seen in our same day service instead. However, our same day service is for unwell patients with acute matters only.

Please call before 11am for our same day service, which is for unwell patients with acute matters only. “Acute” means that you are unwell and that your issue has got significantly worse in the last few days, or may get significantly worse in the next few days. Our same day service is not a quicker alternative to a routine appointment. The GP doing the same day service routinely now has over 50 patients to speak to each morning so is only able to deal with their acute issue.

After 11am our same day service is for people who are so unwell that the GP may need to admit them for hospital treatement.

Routine appointments – on the phone

If the reason for your appointment is a routine one, please book a routine appointment and in this way you will get the necessary time to deal with it fully.

NEW! We have introduced eConsult – see above– please complete the online form then it will be seen by a GP and we will respond by the end of the following working day. We may respond by phone call or text or by booking you an appropriate appointment.

We have routine appointments available to book, they are all telephone appointments. We may ask you to send in photos, or to take part in a video consultation. The other services we can signpost you to, such as physiotherapy, Linking Leeds, Healthy Minds – are all open and are operating by phone (see Services tab). 

 

Face to face appointments

We are booking a few face to face appointments – see below. Please be assured that the practice is a low-risk environment. We maintain stringent cleanliness and 2 metre social distancing. With only a few people coming in to the building, there is plenty of space to spread out. PPE is worn for all face to face appointments. All pre-bookable face to face appointments are being seen on the 2nd floor.

We encourage you to support the Government advice to wear a face covering in public places. There is more information, including how to make your own cheaply, here.

 

We are booking face to face appointments only for childhood immunisations, smear tests, blood tests (as requested by a GP or for medication monitoring), certain injections such as B12 when authorised by the GP, ear syringing, annual review of long-term conditions (Birthday Month reviews), and others who have already spoken to a GP by phone.

 

If you have symptoms of Covid19 then you must stay at home and not attend your appointment. Read more here.

 

Do I need to wear a face covering at the practice?

The public is advised to wear face coverings in enclosed public spaces such as shops and doctor surgeries. Read about it here. We encourage people to wear a face covering. 

 

Click here for Government guidance about how to make & wear a face covering

 

Testing for Covid

If you have covid symptoms then you must get tested. Covid symptoms are a high temperature, a new continuous cough, a loss or change to your sense of smell or taste. There is no need to get a test if you have other symptoms. You can also get a free test if you have been asked to do so by local councils or by a healthcare provider.

Click here to go through to gov.uk website to arrange a test. If you do not have internet access then call 119. If there are no tests currently available then try again a few hours later. The same tests are available online as by phone: if no tests are available online then none will be available via 119 either.

If you want a test in order to travel to another country, then you should pay for one privately.

Sorry, but we cannot advise on any aspect of testing, we cannot help you get a test more quickly or more locally. The system works completely separately from general practice. The results are sent to you directly.

You Tube video on how to do home test.

Looking after yourself

Covid19 - your mental health & wellbeing

The coronavirus (COVID19) outbreak is having an impact on everyone’s daily lives.

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.

The Government has published advice for us all about how to look after ourselves at this very difficult time. Read it here.

We find Mindwell useful: it is an information hub with the latest information and resources to help people in Leeds take care of their mental health at this time.

MindMate is a trusted Leeds-based website specifically for to support children and young people with their mental health, their families and the professionals who support them.

ActiveLeeds - To help support everyone at home, Leeds Council has online resources for all ages, including home workout tutorials, guidance and information, and fun challenges to try at home.

 Carers

If you care for someone, then this time can be particularly difficult. The Government has made some guidance for carers which is here.

Carers UK has also got lots of useful help and resources here.

In Leeds, if you need practical help such as shopping or medicines, then please call Doing Good Leeds on 0113  378 1877.

Page last updated: 24.11.20

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(Site updated 24/11/2020)
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