Appointments

GP: Routine Appointments

We are pre-booking routine telephone appointments and, if a physical examination will be required then a face to face appointment.

We aim to have routine appointments available within 10 working days.

If you have an ongoing issue, then it is best dealt with in a routine appointment when the GP will have more time.

GP Same Day Service

Same Day Service 

For our same day service : please call us before 11am. The same day service is for people with an acute problem or concern which means that it has worsened in the past few days, or may do so in the following few days.

Please only ask for same day service if you are acutely unwell as it is not a shortcut to a quicker routine appointment. The same day service receives up to 60 calls per day which means the doctor will only have time to deal with the most pressing aspects of your care on that same day. If you have an ongoing issue, then the GP will have more time to give it in a routine appointment, not the same day service.

After 11am our same day service is reserved for people who are so unwell that the GP may need to admit them to hospital.

Healthy Minds

A virtual mental health support service

This is a telephone appointment service for patients aged 18 and over who would like help with emotional wellbeing. It will provide a 20 minute telephone consultation with Healthy Minds Practitioners who will offer support for patients experiencing low mood, stress or anxiety. They will explore and develop coping strategies and offer signposting to other support services. 

Virtual Musculoskeletal (MSK) Service

This is a telephone appointment service for patients who need to speak to an advanced physiotherapist regarding muscle and joint problems. They will issue advice and where appropriate arrange a follow up.

Virtual Clinical Pharmacist Service

This is a telephone appointment service for patients who need to speak to a pharmacist regarding a medication issue but don’t need to come to the surgery. The pharmacists are able to prescribe and organise prescriptions electronically. 

Cancel an Appointment

It is important that you inform our Patient Support Team if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. 

You will receive a text reminder about your appointment and you can also reply to this text to cancel your appointment.

Appointment Guide

We encourage all our patients to use our Appointment Guide. Please have a read and consider following it's advice at your next appointment.

Appointment Guide.pdf

Late For Your Appointment

Please attend your appointment on time, if you are late then it is the discretion of the clinician if they are able to see you. If you are more than 10 minutes late, the clinician may ask you to wait till the end, or to rebook.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify our Patient Support Team when you book and they will arrange this for you.

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Practice Nurse Appointments

These can be booked by calling the practice. We aim to offer a routine appointment with the nurse within 10 working days and with the healthcare assistant within 5 working days.

Extended Opening Hours

Saturday and Sunday Appointments

There are now routine appointments available on Saturday and Sunday morning from 9am-12pm available through our extended access service at:

Rutland Lodge Medical Practice, Scott Hall Road, Leeds, LS7 3DR

This increased availability is an extension of the services offered by your practice and is provided by a range of local clinicians including GPs, nurses and health care assistants.

Please note, this is not a walk-in service – you still need to make an appointment. Appointments can be made either via your own GP practice or by calling the extended access team on 0113 221 3540 between 09:oo and 12:00 on Saturday and Sunday.

Extended Access appointments are for routine general practice issues and not for urgent care. If your practice is closed and you are unwell please call NHS 111.

Opening Times

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