Practice Management

Camilla Hawkes
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Patient Support team

Aisha

Barbara

Grainne
Kay

Jade

Janan

Jossette

Sara

Sarah

Nicola

Olatz

Pamela

Zubeena

Sukhi

 

Our valuable Patient Support team is your initial contact point for all enquiries and make most of the patient appointments with the GPs and nurses. They go through a comprehensive training programme to ensure that they are knowledgeable and skilled to give you the best possible service.

When you ring to book an appointment, our team is trained to ask for a brief reason for the appointment. This is so that they can sign-post you to the person or service best able to help you.

Patient Support can also provide you with information on our services and your test results. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Last updated: 8.7.19

 
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